Frequently Asked Questions

Find quick answers about ordering, delivery, returns and contacting The Little Gift Store. If you still need help, please use our Contact page or email support@thelittlegiftstore.uk.

Delivery

Where do you deliver?

We deliver to eligible UK addresses only. The delivery options available for your address are shown at checkout before payment.

How much does delivery cost?

Delivery to England and Wales is free with no minimum spend. Selected gifts include free, fully tracked UK-wide delivery. For Scotland and Northern Ireland, some products are free to deliver, while other shipments may have a regional charge of £8.99 or £14.99. Checkout is the final confirmation of the delivery options and total charge for your basket.

How long will my order take to arrive?

Standard orders are normally dispatched within 1–2 working days and usually delivered within 3–5 working days. Selected gifts with free UK-wide delivery are usually delivered within 2–3 working days. Working days exclude weekends and UK bank holidays. These are estimates and may be affected by courier disruption, weather, public holidays or seasonal demand.

Why might my order arrive in separate parcels?

Some products are dispatched from different fulfilment locations. Shopify may divide an order into separate shipments, so parcels can arrive at different times. Delivery remains free to England and Wales; regional charges may apply to each chargeable shipment to Scotland or Northern Ireland.

Do you deliver to islands, remote areas or PO Boxes?

Courier deliveries cannot be sent to a PO Box. Heavy, bulky, island and remote-area orders may need a different carrier or additional arrangements. If checkout does not offer delivery to your address, please contact us before ordering.

Why are some fragrance products restricted?

Essential oils, mists, room sprays, perfumes and other alcohol-containing products can sometimes be classed as dangerous goods. They may be limited to road transport, which can affect delivery availability and timings for some destinations.

Orders and payments

Can I send a gift directly to someone?

Yes. Enter the recipient’s eligible UK address as the delivery address at checkout. Please check the address and postcode carefully before placing the order.

Which payment methods can I use?

The secure payment methods currently available to you are displayed at checkout. Options can vary by device and payment provider.

Do you sell gift cards?

Yes. You can buy a The Little Gift Store gift card for someone to use online. Gift cards are non-returnable except where required by law.

Can I change or cancel an order?

Please contact us as soon as possible with your order number. If the order has already been processed or dispatched, we may be unable to change it, but your cancellation and return rights still apply.

Returns and refunds

Can I return an item if I change my mind?

You may cancel an online order within 14 days of receiving it. After telling us that you wish to cancel, you have a further 14 days to return the goods. Items should be returned unused and in their original condition, with any tags and packaging. Start your return through our Contact page and include your order number.

Who pays for return postage?

You are responsible for return postage when you change your mind, unless we agree otherwise. We recommend using a tracked service. If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where your statutory rights apply.

Are any products excluded from change-of-mind returns?

Cancellation rights may not apply to personalised or made-to-order goods, perishable items, or sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken. This can include certain cosmetics, personal-care, aromatherapy and body products.

What should I do if an item is damaged, faulty or incorrect?

Please inspect your order when it arrives and contact us promptly. Include your order number and clear photographs of the item and packaging where helpful. Keep the item and its packaging while we assess the issue.

When will I receive my refund?

For a valid cancellation, refunds are issued to the original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. Your bank may take additional time to show the refund.