Refund policy

Last updated: 11 August 2026

We want you to be happy with your purchase. This policy explains your cancellation, return and refund rights for orders delivered in the United Kingdom. Nothing in this policy affects your statutory rights.

Changing your mind

You may cancel an online order within 14 days of receiving it, without giving a reason. After telling us that you wish to cancel, you have a further 14 days to return the goods. To start a return, please use our Contact page and include your order number.

Items should be returned unused and in their original condition, with any tags and packaging. You may inspect an item as you would in a shop, but we may reduce a refund if handling has reduced its value.

Return postage

You are responsible for return postage when you change your mind, unless we agree otherwise. We recommend using a tracked service. If an item is faulty, damaged, incorrect or not as described, please contact us promptly; where your statutory rights apply, we will cover reasonable return costs.

Items that cannot be returned after opening

Cancellation rights may not apply to personalised or made-to-order goods, perishable items, or sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken. This can include certain cosmetics, personal-care, aromatherapy and body products. Gift cards are also non-returnable except where required by law.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if it is damaged, faulty, incorrect or not as described. Include your order number and clear photographs where helpful. We will assess the issue and offer the remedy required by your statutory rights.

Refunds

For a valid cancellation, we will refund the item price and the cost of our least expensive standard delivery option. Any extra amount paid for a premium delivery method is not refundable unless the order was faulty or incorrect. We will issue the refund to the original payment method within 14 days of receiving the returned goods, or evidence that they have been sent back, whichever is earlier. Your bank may take additional time to show the refund.

Exchanges

We do not offer direct exchanges. The quickest option is to return the original item and place a new order.