Returns & Refund Policy

Returns & Refund Policy

Last updated: July 2026

We want you to love everything you receive from The Little Gift Store. If you’re not completely satisfied, we’re here to help.

1. Your Right to Cancel (UK Consumer Contracts Regulations 2013)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. You then have a further 14 days to return the items to us.

To exercise your right to cancel, please contact us at [your email address] with your order number and details of the items you wish to return.

2. Conditions for Returns

To be eligible for a return, items must be:

  • Unused and in their original condition
  • In the original packaging
  • Returned within 28 days of delivery

The following items cannot be returned unless faulty:

  • Personalised or custom-made items
  • Perishable goods
  • Sealed items that have been opened (e.g. bath products, candles) for hygiene reasons
  • Digital downloads

3. How to Return an Item

  1. Contact us at [your email address] with your order number and reason for return
  2. We will provide you with return instructions
  3. Pack the item securely and send it to the address provided
  4. We recommend using a tracked service as we cannot be responsible for items lost in transit

4. Return Postage Costs

Unless the item is faulty or we have made an error, the cost of return postage is the responsibility of the customer.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 14 days of us receiving the return.

Please note that original shipping costs are non-refundable unless the item is faulty or incorrectly sent.

6. Faulty or Damaged Items

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery at [your email address] with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

8. Contact Us

If you have any questions about our returns process, please get in touch:

The Little Gift Store
Email: [your email address]
Website: the-little-gift-store-3650.myshopify.com